Ludicro SMS Notifications

1. Overview

This page documents how the Ludicro SMS program works, how end customers opt in, what they will receive, and how they can opt out. Messages are sent from numbers operated by Byteshift Studios LLC via Twilio. The customer’s service provider (the business that uses Ludicro) is the party with whom the customer has a service relationship; Byteshift Studios LLC sends the messages on that business’s behalf.

2. What you’ll receive

Customers who opt in to Ludicro SMS may receive the following kinds of transactional messages from their service provider:

• Appointment reminders
• Technician-on-the-way notifications
• Service completion confirmations
• Review requests

Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

3. How customers opt in

Customers can only receive Ludicro SMS after explicit, affirmative opt-in, which they perform themselves in the customer portal. The toggle that controls SMS is default-off for every new customer and is only enabled when the customer takes an affirmative action.

Customers opt in at portal.ludicro.app. They log in via an email one-time passcode, open their profile, and use the “Text message notifications” switch. The full disclosure text (see Section 4) is always visible directly below the switch, so the customer sees what they are consenting to at the moment they make the choice. The switch is default-off for every new customer.

4. Portal disclosure text

The following disclosure is shown directly beneath the “Text message notifications” switch in the customer portal. It is always visible when the switch is visible.

“By turning this on, you agree to receive transactional SMS from Ludicro about your scheduled service — appointment reminders, technician-on-the-way notifications, service completion confirmations, and review requests. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP at any time to opt out, HELP for help.”

5. Sample messages

Below are representative examples of the kinds of messages a customer will receive after opting in:

6. How to revoke consent

A customer can revoke SMS consent at any time, through any of the following:

• Reply STOP to any message. Opt-outs are handled at the carrier layer by Twilio and take effect immediately.
• Toggle “Text message notifications” off in the customer portal at portal.ludicro.app.
• Contact the business that scheduled the service. Their rep can disable SMS for the customer in the Ludicro admin app.

Replying HELP to any message returns contact information for support.

7. Privacy

Phone numbers and SMS consent metadata collected through Ludicro are not sold, rented, or shared with third parties for marketing purposes. They are used only to deliver the transactional messages the customer has consented to receive. See the full Privacy Policy for details on how Ludicro handles personal information.